1. Who We Are
This Privacy Policy applies to PakGames, the online betting and casino platform operated at pakgames.click. When this Policy refers to "PakGames", "we", "us" or "our", it means the company operating the PakGames platform. When it refers to "you" or "your", it means any person who visits, registers on or uses any service provided by PakGames.
PakGames is Pakistan's leading online betting platform, serving over 850,000 registered players with cricket betting, football betting, live casino, esports betting and slot games, all denominated in Pakistani Rupees (PKR). As a platform that handles financial transactions and personal account data for Pakistani players, we take our data protection responsibilities seriously.
This Privacy Policy explains in plain English what personal information PakGames collects from you, how we use it, who we share it with, how long we keep it and what rights you have over it. If anything in this Policy is unclear, please contact us at support@pakgames.click before using the platform.
Core Commitment: PakGames does not sell, rent or trade your personal data to third parties for their own marketing purposes. Ever. Your data is used only to operate your account, process your transactions and improve your experience on PakGames.
2. Data We Collect
PakGames collects personal data in three ways: information you provide directly when registering and using the platform, information generated automatically through your use of our services, and information received from third-party payment processors when you make transactions.
2.1 Information You Provide Directly
| Data Type | Examples | When Collected |
|---|---|---|
| Identity Data | Full name, date of birth, CNIC number | Registration & verification |
| Contact Data | Mobile number, email address | Registration |
| Payment Data | Easypaisa/JazzCash mobile number, IBAN, card details (tokenised) | Deposits & withdrawals |
| Verification Documents | CNIC front/back image, selfie for identity verification | KYC/AML verification |
| Communications | Support chat logs, emails, complaint records | When you contact support |
| Preferences | Responsible gaming limits, notification preferences, language setting | Account settings |
2.2 Information Collected Automatically
| Data Type | Examples | Purpose |
|---|---|---|
| Device Data | Device type, OS, browser, screen resolution | Platform optimisation, fraud detection |
| Usage Data | Pages visited, features used, session duration, click patterns | UX improvement, personalisation |
| Transaction Data | Bet history, deposit/withdrawal records, bonus usage | Account management, AML compliance |
| Network Data | IP address, approximate location (city level), network provider | Fraud prevention, regulatory compliance |
| Cookie Data | Session tokens, preference cookies, analytics identifiers | See Section 9 (Cookies) |
3. Why We Collect Your Data
PakGames collects and processes your personal data only for specific, legitimate purposes. We do not collect data speculatively or hold it beyond what is needed. Here is a clear breakdown of every purpose for which we process data:
- Account creation and management: Your name, mobile number and date of birth are needed to create and manage your PakGames account, verify your identity and ensure you meet the 18+ age requirement.
- Processing deposits and withdrawals in PKR: Payment data (Easypaisa number, JazzCash number, IBAN, card token) is required to process your financial transactions on PakGames. We cannot process a JazzCash withdrawal without your JazzCash-registered mobile number.
- KYC and AML compliance: Anti-money laundering regulations and gaming licence conditions require PakGames to verify the identity of players depositing or withdrawing above certain thresholds. CNIC verification and transaction monitoring are mandatory compliance functions, not optional.
- Fraud prevention and security: Device fingerprinting, IP monitoring and behavioural analysis help us detect multiple-account abuse, stolen payment credential use and bonus fraud. This protects all honest players on PakGames.
- Customer support: Support chat and email logs are kept so our team can reference previous interactions when you contact us with a query or complaint. This prevents you from having to repeat your issue every time.
- Responsible gaming: Your betting history, session data and self-set limits help our responsible gaming systems identify potential problem gambling patterns and prompt appropriate interventions.
- Platform improvement: Anonymised usage data helps our product team understand which features are working well and which need improvement on PakGames.
- Marketing communications (with consent only): If you have opted in to receive promotional messages, we use your contact details to send you offers, new game announcements and promotions relevant to PakGames. You can opt out at any time from your account notification settings.
4. Legal Basis for Processing
Every category of data processing at PakGames rests on one of the following legal grounds:
- Contract performance: Processing your identity, contact and payment data is necessary to operate your PakGames account and execute deposits and withdrawals. Without this processing, we cannot provide the service you signed up for.
- Legal obligation: Anti-money laundering (AML) laws, know-your-customer (KYC) regulations and gaming licence conditions legally require us to collect and verify identity documents and monitor transaction activity. This is not discretionary.
- Legitimate interests: Fraud detection, platform security, responsible gaming monitoring and anonymised analytics serve the legitimate interests of PakGames and its player community. We apply a balancing test to ensure these interests do not override your privacy rights.
- Consent: Marketing communications via SMS or email are sent only with your explicit consent, given during registration or account settings. Consent can be withdrawn at any time.
5. Payment Data – Special Handling
PakGames takes extra care with payment data because we understand how sensitive financial information is for our Pakistani players. Here is exactly how payment data is handled on PakGames:
5.1 Mobile Wallet Data (Easypaisa, JazzCash, NayaPay, SadaPay)
When you provide your mobile wallet number for a deposit or withdrawal on PakGames, it is transmitted over an encrypted TLS connection directly to the payment gateway. PakGames stores only the last four digits of your registered mobile wallet number for display purposes in your account transaction history. Full mobile numbers are retained in encrypted form for AML/KYC purposes only.
5.2 Bank Card Data (Visa / Mastercard)
PakGames does not store full card numbers, CVV codes or card expiry dates. Card payments are processed through a PCI-DSS compliant payment gateway which returns only a secure tokenised reference to PakGames. This means even if PakGames systems were ever compromised, your full card data would not be exposed.
5.3 IBFT Bank Transfer Data
When you make an IBFT deposit or withdrawal, your IBAN and account title are used solely to process that transaction. IBAN data is encrypted at rest and accessible only to the PakGames finance team for reconciliation and withdrawal processing purposes.
PCI-DSS Compliance: PakGames's payment infrastructure meets Payment Card Industry Data Security Standard (PCI-DSS) requirements. We undergo regular security assessments to maintain compliance. Your PKR transactions on PakGames are processed with the same level of security used by major Pakistani banks.
6. Who We Share Your Data With
PakGames does not sell your data. We share it only in the following limited circumstances, each with appropriate data processing agreements in place:
6.1 Payment Processors
To process your PKR deposits and withdrawals, we share the minimum necessary payment data with our payment gateway partners (Easypaisa, JazzCash, NayaPay, SadaPay, relevant card payment processors and partner banks). These processors act as data processors under our instruction and may not use your data for their own purposes beyond executing your transaction.
6.2 Identity Verification Partners
For KYC verification, PakGames works with certified identity verification providers. Your CNIC image and selfie are processed by these partners solely to verify your identity in compliance with our regulatory obligations. Verification data is not retained by these partners beyond what is necessary for the verification process.
6.3 Game Software Providers
Live casino and slot games on PakGames are powered by third-party providers (Evolution Gaming, Pragmatic Play, Ezugi and others). These providers receive your anonymised player session data (session token, bet history for that session) to run the game. They do not receive your name, CNIC or payment details.
6.4 Regulatory and Legal Authorities
PakGames may disclose your personal data to regulatory bodies, law enforcement or courts if legally required to do so – for example, in response to a valid court order or regulatory investigation. We will notify you of such disclosure unless legally prohibited from doing so.
6.5 Responsible Gaming Organisations
With your consent, or where required by our licence conditions, we may share data relevant to a self-exclusion request with responsible gaming database operators to prevent you from registering on other platforms during a self-exclusion period.
What we never do: We never share your personal data with advertisers, data brokers, social media platforms or any third party for their commercial marketing purposes. Our player data is not a revenue source – our products are.
7. How Long We Keep Your Data
PakGames retains personal data only for as long as it is needed for the purpose it was collected. Our retention periods are:
| Data Category | Retention Period | Reason |
|---|---|---|
| Account & identity data | Duration of account + 5 years after closure | AML / regulatory obligation |
| Transaction & betting records | 7 years from transaction date | Financial regulation & audit trail |
| KYC documents (CNIC, selfie) | Duration of account + 5 years | AML / KYC legal requirement |
| Support communications | 3 years from last interaction | Complaint resolution reference |
| Marketing consent records | Duration of consent + 3 years | Consent audit trail |
| Session & device logs | 13 months | Fraud detection, analytics |
| Anonymised analytics data | Indefinite (no personal identifiers) | Product improvement |
When data reaches its retention limit, it is either securely deleted or anonymised so it can no longer be linked to you personally. We conduct regular data audits to ensure we are not retaining data beyond these periods.
8. How We Keep Your Data Secure
PakGames implements layered security controls to protect your personal data. Security is not a single measure – it is an ongoing programme. Here is what we do:
- Encryption in transit: All data between your device and PakGames servers is encrypted using TLS 1.2 or higher. The padlock icon in your browser confirms this.
- Encryption at rest: Sensitive data including payment information, CNIC data and passwords are encrypted at rest using AES-256 or equivalent standards. Passwords are hashed using bcrypt – they are never stored in readable form.
- Access controls: PakGames operates a strict need-to-know access policy. Only staff members with a legitimate reason to access specific data categories can do so, with all access logged and audited.
- Two-factor authentication (2FA): Internal PakGames systems require multi-factor authentication for staff access. We also offer optional 2FA for player accounts via OTP to your registered mobile number.
- Regular penetration testing: PakGames commissions external security assessments to identify and remediate vulnerabilities before they can be exploited.
- Incident response: We maintain a documented data breach response procedure. In the event of a breach affecting your data, we will notify you within 72 hours of becoming aware of it and will take immediate steps to contain and remediate the issue.
No security system is 100% impenetrable. While PakGames takes all reasonable measures to protect your data, you also play a role in keeping your account secure. Use a strong, unique password for your PakGames account, enable 2FA, and never share your login credentials or OTP codes with anyone.
9. Cookies
PakGames uses cookies and similar tracking technologies to keep you logged in, remember your preferences and understand how you use the platform. A cookie is a small text file stored on your device. Here is a breakdown of the cookies PakGames uses:
| Cookie Type | Purpose | Can Be Disabled? |
|---|---|---|
| Session Cookies | Keeps you logged in during your session. Without this cookie, PakGames cannot function. | No – essential for platform operation |
| Preference Cookies | Remembers your language setting and responsible gaming preferences across visits. | No – required for account preferences |
| Security Cookies | CSRF protection, fraud detection signals. These cookies protect your account from unauthorised access. | No – required for account security |
| Analytics Cookies | Anonymised usage statistics to help PakGames understand how players use the platform and improve the experience. | Yes – can be disabled in cookie settings |
| Performance Cookies | Help measure page load times and identify performance issues across different device types. | Yes – can be disabled in cookie settings |
You can manage non-essential cookies through your PakGames account settings or your browser's cookie controls. Please note that disabling essential cookies will prevent PakGames from functioning correctly.
10. Your Rights
You have meaningful rights over your personal data on PakGames. These rights exist regardless of the legal basis under which we process your data, though some rights apply only in specific circumstances:
To exercise any of these rights, contact our Data Protection team at support@pakgames.click with the subject line "Data Rights Request". We will acknowledge within 48 hours and respond fully within 30 calendar days. We do not charge a fee for exercising your rights.
11. Children's Privacy
PakGames is strictly an 18+ platform. We do not knowingly collect, process or store personal data from anyone under the age of 18. All accounts are subject to age verification checks.
If we become aware that personal data has been collected from a person under 18, we will immediately close the associated account, delete all associated personal data and return any deposited funds (net of any withdrawals already made). Parents or guardians who believe a minor may have registered on PakGames should contact support@pakgames.click immediately.
12. Third-Party Links & Services
PakGames is a closed platform – we do not place external links to third-party websites within our product. However, certain game providers (e.g., live casino software providers) load content within PakGames from their own servers. These providers have their own privacy policies governing data they collect during your game session.
PakGames carefully selects third-party game providers that meet our data protection standards. All providers we work with are required to sign data processing agreements compliant with applicable data protection law. However, PakGames cannot be held responsible for the privacy practices of third-party providers beyond the contractual obligations we place on them.
13. Policy Updates
PakGames may update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations or product features. When we make material changes to how we process your personal data, we will:
- Update the "Last Updated" date at the top of this page.
- Send you a notification via your registered mobile number or email at least 7 days before the change takes effect.
- Display a prominent notice on the PakGames platform during the notification period.
Minor clarifications or administrative updates that do not change how your data is used will be reflected in the Policy without individual notification. We encourage you to review this Policy periodically. Your continued use of PakGames after the effective date of any material changes constitutes acknowledgment of the updated Policy.
14. Contact Our Data Protection Team
If you have questions, concerns or requests related to this Privacy Policy or how PakGames processes your personal data, please contact us:
- Email: support@pakgames.click – use subject line "Privacy / Data Request" for faster routing to our Data Protection team. We aim to respond within 48 hours.
- Live Chat: Available 24/7 from your account dashboard in Urdu and English for immediate queries.
- Formal complaints: If you are not satisfied with our response to a data rights request, you may escalate to the relevant data protection supervisory authority in your jurisdiction.
This Privacy Policy was last updated on 1 January 2025. It replaces all previous versions.