1. Home
  2. FAQ
Help Centre

PakGames FAQ – Your Questions, Answered

Everything Pakistani players need to know about registering, depositing, withdrawing and betting on PakGames – all in one place, in plain English.

Register on PakGames Login to Your Account
60+
FAQ Questions Covered
8
Topic Categories
24/7
Live Chat Support
<10m
Avg Support Response
No matching questions found. Try different keywords or clear the search.
Account & Registration

Go to pakgames.click and click Register. Fill in your full name, Pakistani mobile number, date of birth and email address. Choose a strong password, select your preferred payment method and enter a promo code if you have one. Tick the required boxes, verify your mobile number via OTP and your PakGames account is live. The whole process takes under 3 minutes and is completely free.

Yes, creating a PakGames account is completely free. There is no registration fee, no monthly subscription and no obligation to deposit. You only spend money when you choose to fund your account and place a bet.

You must be at least 18 years old to register on PakGames. Age is verified at registration using your date of birth and confirmed again through CNIC verification during the KYC process. Accounts found to belong to players under 18 are immediately and permanently closed.

Click "Forgot password?" on the PakGames login page. Enter your registered Pakistani mobile number and you will receive a 6-digit OTP by SMS within 60 seconds. Enter the OTP, create a new password and you are back in. If you are not receiving the SMS, check your signal and that Do Not Disturb is off. Contact live chat if the issue continues.

Yes, but for security reasons this requires identity verification. Contact PakGames support at support@pakgames.click with your CNIC details and a brief explanation. Our team will guide you through the secure update process. You cannot change your registered details directly from the account settings page – it must go through verified support to prevent unauthorised changes.

KYC stands for Know Your Customer – it is an identity verification process required by responsible gaming and anti-money laundering regulations. PakGames asks you to submit a photo of your CNIC (both sides) and sometimes a selfie to confirm you are the account holder. Completing KYC unlocks full withdrawal limits and is a one-time process. Unverified accounts have lower withdrawal limits and may be suspended if unusual activity is detected.
Deposits & Funding

Log in to PakGames, click the Deposit button and choose your preferred payment method. PakGames supports Easypaisa, JazzCash, NayaPay, SadaPay, IBFT bank transfer and Visa/Mastercard. Enter the amount, follow the payment instructions and your balance is updated immediately. All deposits are in Pakistani Rupees (PKR) with no currency conversion charges.

The minimum deposit on PakGames is Rs 500. This applies across all payment methods including Easypaisa, JazzCash, NayaPay and IBFT. There is no maximum deposit limit for most methods, though individual banks or mobile wallet providers may impose their own daily limits.

Easypaisa and JazzCash deposits normally reflect instantly. IBFT transfers and card deposits may take up to 30 minutes. If more than 30 minutes have passed, check your payment app to confirm the transaction was successfully sent. If the money left your account but has not appeared in PakGames, contact live chat immediately with your transaction reference number. We will locate and credit the payment manually – no PakGames player has ever permanently lost a correctly sent deposit.

PakGames does not charge any fees on deposits from our side. However, your bank or mobile wallet provider may charge a small transaction fee – this is set by them, not PakGames, and is typically Rs 0–10 for mobile wallets. IBFT transfers from most Pakistani banks are free up to certain daily limits. Check your bank's or wallet's fee schedule for details.

Select IBFT in the PakGames deposit section and you will be provided with our bank account details and a unique reference code. Log in to your internet or mobile banking app, initiate an IBFT transfer to the provided account, and include the reference code in the payment narration. PakGames processes IBFT deposits within 15–30 minutes during business hours. Always include the reference code – transfers without it take longer to match to your account.
Withdrawals

Log in to PakGames, go to the Withdrawal section and select your preferred method – Easypaisa, JazzCash, NayaPay, SadaPay, IBFT or bank card. Enter the amount you wish to withdraw (minimum Rs 1,000) and confirm. For Easypaisa and JazzCash withdrawals from fully verified accounts, funds typically arrive in under 5 minutes. IBFT withdrawals take 1–4 hours during banking hours.

The minimum withdrawal amount on PakGames is Rs 1,000. There is no maximum, though very large withdrawals may require additional identity verification as part of our standard AML procedures. This is a one-time check and will not delay regular future withdrawals.

Common reasons for a delayed withdrawal include: KYC verification pending on your account, an active bonus with unfulfilled wagering requirements attached to part of your balance, or a temporary processing queue during peak times. Log in to your PakGames account and check for any notifications or pending verification steps. If the withdrawal has been pending for more than 2 hours with no explanation shown in your account, contact live chat with your withdrawal reference number.

PakGames does not deduct any withdrawal fee from your balance. Every rupee you request to withdraw is sent to you in full. Your bank or mobile wallet provider may charge a receiving fee in some cases, but that is outside PakGames's control. We never take a cut of your winnings.

Withdrawals may be declined if: your account KYC is incomplete, the payment details you entered do not match your registered account (PakGames only allows withdrawals to accounts registered in your own name), you have active bonus wagering requirements on the funds you are trying to withdraw, or if there is an open compliance review on your account. Log in and check your account notification panel for the specific reason. If unclear, contact support at support@pakgames.click.
Betting – Cricket, Football & More

PakGames covers PSL, international T20s, ODIs, Test matches and domestic Pakistan cricket. Markets include match winner, toss winner, top batsman, top bowler, over/under runs, player performance milestones (50s, centuries, wicket takers), live in-play betting and innings totals. Odds are updated ball by ball during live matches and are among the most competitive available in PKR.

PakGames offers football betting across the English Premier League, UEFA Champions League, La Liga, Bundesliga, Serie A, Ligue 1, and major international tournaments. Pakistani Super League football and local cup competitions are also covered when available. Markets include match result, both teams to score, correct score, first goalscorer, Asian handicap, over/under goals and live in-play betting.

When a match is live, PakGames shows real-time odds that update as the game progresses. You can place bets mid-match – for example, betting on who will score the next run, the next wicket or the next goal. Odds shift quickly in live betting, especially in cricket during a power play or a batting collapse. PakGames also offers a cash-out feature on selected live markets allowing you to lock in a profit or reduce your loss before the final result.

PakGames covers major esports titles including PUBG Mobile, Free Fire, CS2, Dota 2, Valorant and League of Legends. Markets cover tournament match winners, handicap betting, first map/round winner and live match betting. Pakistan has one of the most active esports communities in South Asia and PakGames has expanded esports coverage specifically based on player feedback from our Pakistani community.

The minimum single bet on PakGames sports markets is Rs 100. For accumulator bets (multiple selections combined) the minimum stake is also Rs 100. There is no maximum defined minimum – different markets may vary. Maximum stakes depend on the market and event; high-profile cricket and football matches typically have higher limits than niche markets.
Bonuses & Promotions

Register on PakGames and make your first qualifying deposit. The welcome bonus is credited to your bonus wallet automatically – no code required unless you have a specific promo code. The bonus is subject to a 20x wagering requirement, meaning you need to wager the bonus amount 20 times on eligible PakGames products before the bonus and any winnings from it can be withdrawn. Check the Terms and Conditions page for full details.

A wagering requirement (also called a rollover or playthrough) means you need to bet a total amount equal to the bonus multiplied by the requirement before you can withdraw. For example, if PakGames gives you a Rs 1,000 bonus with a 20x wagering requirement, you need to place bets totalling Rs 20,000 on eligible PakGames products. Your account dashboard shows your current wagering progress at all times so you always know where you stand.

PakGames runs regular promotions including weekly cashback on sports bets, PSL season special offers, deposit reload bonuses, free bet credits and tournament prize pools for esports events. Logged-in players can see their current eligible offers in the Promotions section of their PakGames account. Promotional offers are time-limited so check regularly – especially during PSL and major football tournament seasons.

PakGames bonuses have an expiry period (typically 30 days) during which you must meet the wagering requirement. If the bonus expires before you complete the wagering requirement, it is forfeited. Once expired, bonuses cannot be reinstated. Our recommendation is to check your active bonus status in your account shortly after claiming so you are aware of the timeline and can plan your wagering accordingly.
Security & Privacy

Yes. PakGames uses 256-bit TLS encryption for all data transmitted between your device and our servers – the same standard used by major Pakistani banks. Your payment details, personal information and login credentials are never stored in plain text. We also use OTP-based two-factor authentication, suspicious login detection and automatic session timeouts to protect your account from unauthorised access.

Change your password immediately. Then email support@pakgames.click with the subject "Account Security – Urgent." Our security team will review your login history, close all active sessions and secure your account. Do not delay – the sooner you report it the better the chance of protecting your PKR balance. PakGames will never ask for your password via SMS or phone.

PakGames only shares your data with third parties in specific circumstances: with payment processors to handle your transactions, with identity verification providers to complete KYC, and with regulatory authorities as legally required. We do not sell your data to advertisers. Full details are in the PakGames Privacy Policy which you can read on the Privacy Policy page.
Responsible Gaming

Log in to PakGames and go to Account Settings, then the Responsible Gaming section. Click Deposit Limits and set your daily, weekly or monthly cap. Limits take effect immediately. You can lower your limit at any time without waiting. Increasing a limit requires a 72-hour cooling period – this is intentional to give you time to reflect before spending more on PakGames.

Go to Account Settings → Responsible Gaming → Self-Exclusion. Choose your exclusion period: 30 days, 6 months, 1 year or permanent. Confirm with an OTP sent to your registered mobile. Your PakGames account will be fully locked within 24 hours (usually much faster). During exclusion, you cannot deposit or bet, all promotional communications stop, and your balance can be withdrawn by contacting support.

Contact PakGames live chat 24/7 or email support@pakgames.click marked "Responsible Gaming – Confidential." Our team is trained to listen without judgment and to help you access the tools available to you right now. If you need to take a break, we will help you do that immediately. You can also visit the Responsible Gaming page on PakGames for full information about our tools, warning signs and guidance.

A cool-off period (available in 24-hour, 7-day and 30-day options) temporarily suspends your ability to deposit and bet on PakGames without fully closing your account. It is designed as a short break – a pause to think. Self-exclusion is a longer commitment (30 days to permanent) with more formal restrictions, including suppression of all marketing. Both can be activated instantly from your Account Settings on PakGames. Neither can be cancelled once activated.
Still Need Help?

Can't find what you're looking for? Our Pakistan-based support team answers in both Urdu and English.

Live Chat – 24/7 instant
Email: support@pakgames.click
Average first reply: under 10 minutes
pakgames
pakgames
pakgames
Support Channels
Can't Find Your Answer? We're Right Here
PakGames has a Pakistan-based support team available around the clock to help with anything not covered in this FAQ.
24/7 Live Chat Support
Our live chat team responds in under 10 minutes around the clock. Support is available in both Urdu and English by agents who understand Pakistani banking, mobile wallets and the questions PakGames players actually ask. Click the chat icon on any PakGames page to start a conversation right now.
Email Support
For detailed queries, account issues or responsible gaming concerns, email support@pakgames.click. Our team responds to all emails within 24 hours – most receive a reply within 2 hours. Include your registered mobile number or account username in the email so we can locate your PakGames account quickly and give you the most accurate answer.
This FAQ Page
This PakGames FAQ covers over 60 questions across 8 topic categories and is updated regularly based on the questions our Pakistani players actually send in. Use the search bar at the top of the page to find your specific query instantly. If you find a question that is not answered here, let us know and we will add it in the next FAQ update.
Terms and Conditions
For detailed legal information about how PakGames operates – bonus terms, wagering requirements, account rules, payment conditions and more – the full Terms and Conditions document is available on the PakGames Terms and Conditions page. It is written in plain language and covers everything Pakistani players are legally entitled to know about using PakGames.
Responsible Gaming Help
If your question is about controlling your spending, taking a break or seeking help for problem gambling, our Responsible Gaming page has detailed information about every tool available to you on PakGames. Our support team handles responsible gaming queries with complete discretion and is never incentivised to discourage you from using these tools.
Urdu Language Support
PakGames support is available in Urdu as well as English. If you are more comfortable explaining your question or issue in Urdu, our live chat agents can respond in Urdu. We built PakGames for Pakistan and that means making our support genuinely accessible to every player regardless of language preference.
About This FAQ

How to Use the PakGames FAQ Effectively

This FAQ page exists because PakGames believes every player deserves clear, honest answers to their questions before they deposit a single rupee – and while they are playing. We have organised the FAQ into eight topic categories covering every major area of the PakGames experience: account registration, depositing in PKR, withdrawing winnings, cricket and football betting, bonuses and promotions, account security, privacy and responsible gaming.

The fastest way to find what you need is to use the search bar at the top of this page. Type a keyword – for example "Easypaisa", "cricket", "wagering" or "self-exclusion" – and the FAQ will filter to show only relevant questions instantly without reloading the page. You can also click any of the category tabs (Account, Deposits, Withdrawals etc.) to narrow the FAQ to that specific topic area.

Why PakGames Built This FAQ for Pakistani Players Specifically

Most betting platforms available in Pakistan are international sites with FAQ sections that do not address the specific payment methods, currencies, regulations and concerns of Pakistani users. Questions like "how do I deposit via Easypaisa", "what happens if my JazzCash withdrawal is delayed", "can I use NayaPay on PakGames" and "is my CNIC data safe" are not covered in generic international FAQ pages – but they are exactly what Pakistani players need to know.

PakGames built this FAQ from scratch based on the actual questions submitted by our Pakistani player community through live chat and email support over the past two years. Every question in this FAQ reflects something a real PakGames player asked, in language that reflects how Pakistani players actually think about and discuss betting. We update this FAQ quarterly to make sure it stays current as our platform evolves.

When to Contact PakGames Support Instead of Using the FAQ

The FAQ covers general information that applies to all PakGames accounts. For anything specific to your account – a delayed deposit, a withdrawal issue, a bonus that has not credited, a login problem or a responsible gaming request – you should contact our support team directly rather than relying on the FAQ. Our live chat agents have access to your account details and can give you a specific, accurate answer much faster than any FAQ can.

If you are contacting support about a payment issue, have the following ready: your registered mobile number, the payment method used, the approximate time of the transaction and the transaction reference number from your Easypaisa, JazzCash or banking app. With these details, our support team can locate and resolve most payment issues within minutes on the PakGames platform.

A note on responsible gaming: If any of your questions are related to controlling your gambling or getting help for a gambling concern, please do not hesitate to reach out. You can use the responsible gaming tools in your PakGames account settings right now without contacting support at all. If you want to talk to someone, our team handles these conversations with complete privacy and no judgment. Your wellbeing genuinely matters to everyone at PakGames.

Most Popular FAQ Topics
How to deposit via EasypaisaPopular
Withdrawal not receivedPopular
Forgot password – how to resetPopular
How to claim welcome bonusPopular
What is wagering requirementPopular
PSL cricket betting marketsPopular
Self-exclusion how it worksPopular
Support Response Times
Live Chat (24/7)<10 minutes
Email supportUnder 2 hours
Payment queriesUnder 30 minutes
KYC verificationUnder 15 minutes
RG / account lockImmediate

Questions Answered – Ready to Play on PakGames?

Join 850,000+ Pakistani players. Bet on cricket, football and esports in PKR. Instant Easypaisa and JazzCash withdrawals. Register free in under 3 minutes.

Register Free Now Explore Cricket Betting

PakGames promotes responsible gaming. All products are for entertainment. 18+ only. Never bet more than you can afford to lose. Responsible Gaming →